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Author: f | 2025-04-24

Log out and log back into your Webroot account. Click Refresh Subscription in the software settings. If the issue persists, contact Webroot Support. Contacting Webroot Support

Webroot SecureAnywhere Mobile Help - Contacting Webroot

Before continuing with your dispute, we recommend reviewing several other help options available to you. If you are experiencing a problem with your Webroot program, need to request a refund, or if you just have some questions that need answered, the list below will help guide you to the appropriate solution:Program Download and License RequestClick here for instructions on how to download and install your Webroot software, as well as your unique license code used for authentication. Automatic Renewal CancellationAs a convenience to our customers, Webroot will automatically renew your subscription when it is due. Use this form to opt-out of the automatic renewal program. Ask WebrootFind solutions and answers online to many of our most commonly asked questions. Contact Technical SupportSubmit a ticket to our Technical Support team and receive help and troubleshooting for your Webroot program. RefundsYou can request a refund for your Webroot software within 30 days of purchase.Hopefully you've been able to locate your answer by using the tools above. If you're still having an issue and need to contact customer support, please contact Webroot Technical Support.

Webroot Phone Number: Comprehensive Guide to Contacting Webroot

If you have Webroot DNS Protection agents that are not updating to the latest agent version, this article will help. It contains instructions on checking the DNS Protection agent version and steps to force a stuck agent to update. Information regarding the latest version of the DNS Protection agent is displayed on the Business Release Notes page.+Checking the version of the Webroot DNS Protection agentYou can check the version of the Webroot DNS Protection agent using the Webroot Management console or directly from the device.Using the Webroot Management console Log in to the Webroot Management console. In the left nav bar, click Entities. Find and click the site to see a list of devices for the site. Click a device to display detailed information for that device. The Summary tab displays the DNS Protection Agent Version in the bottom right part of the page. Directly on the device Open Add/Remove Programs or Apps & Features. Scroll down and click Webroot DNS Protection Agent. The DNS Protection agent version is displayed. +Forcing the Webroot DNS Protection agent to update Stop and start the Webroot DNS Protection Agent service. The action of restarting the service results in the DNS Protection agent checking for updates and this will sometime force an agent to update. If that doesn't resolve the issue, move to the next step. Use the DNS Protection agent uninstall tool to remove the agent, forcing a fresh installation. Webroot created a tool to help remove the DNS Protection agent. After the agent has been removed, assuming the endpoint policy assigned has DNS Protection enabled and the device is connected to the internet, the DNS Protection agent will be re-installed within seconds. DNS Protection agent uninstall tool Click here to download the Webroot DNS Protection agent uninstall tool - DnsAgentCleanup.exe Running locallyThe tool can be executed on any device that needs the DNS Protection agent removed. Simply download it to the device, right click it and select 'Run as administrator'.Using Agent CommandsYou can run the tool remotely on multiple devices using Agent Commands in the Webroot Management console. Log into the Webroot Management console. In the left nav bar, click Entities. In the Sites & Groups list, find and click the Site name that contains the devices to send Agent Commands to. Check the boxes for the devices, then click the Agent Commands drop-down menu at the top of the screen. Select Run Customer Support Script, for the URL, enter (exactly as it appears): Agent commands are received and processed by devices as they check-in. For information on forcing a device to check-in, click here. If you need more help upgrading a DNS Protection agent, please contact Webroot Support. Powered by NOHOLD Inc. U.S. Patent No. 10,659,398All Contents Copyright© 2025

How to Contact Webroot Support?

Scroll down the list of installed apps until you find the icon for Webroot. Click on it, before selecting Uninstall two times. Follow Webroot’s uninstallation wizard until it’s finished.How to Uninstall Webroot From Your MacLaunch Finder. You can find it on the left side of your Mac’s dock.Locate the Webroot app, then drag and drop it into the Trash. Enter your Mac credentials to uninstall the Webroot app from your Mac.How to Uninstall Webroot From Your iPhone or iPadPress and hold the Webroot iOS app icon until a small pop-up window appears.Tap Remove App (usually located at the bottom of the list), then Delete App > Delete. If you’re running an older version of iOS and the icons are shaking on the screen, there should be an “X” on the top left corner of your Webroot Mobile Security icon. Tap the “X”, then tap Delete. You can then click Done or your iPhone home button.How to Uninstall Webroot From Your Android Smartphone or TabletOpen the Settings app, and then tap Apps & Notifications (or just Apps on some Android versions). Scroll down to and tap the Webroot icon.Tap Uninstall in the App info menu. Press and hold the Webroot app icon and tap App info.In the App info menu, tap Uninstall. Frequently Asked QuestionsWhat is Webroot’s refund policy?It’s pretty generous. Webroot offers a 70-day money-back guarantee for home users. To initiate a refund, submit a refund request form with the invoice number and the exact dollar amount shown on the invoice.If you’re uninstalling Webroot from all of your devices, make sure you aren’t leaving your system unprotected. There are a lot of good Webroot alternatives on the market in 2025, including my favorite antivirus program, Norton 360 (which has better malware detection rates, better anti-phishing protection, and more additional features than Webroot).How long does it take to get your money back after canceling Webroot?It takes 3–5 business days to get your money back after canceling your Webroot subscription. When I tested it, I had my money back in just over a day.While Webroot may be quick to issue your refund, factors involved with your payment institution can also impact how long it takes to get your money back. And make sure you’re keeping your system secure — if you’re uninstalling Webroot, you should definitely choose an alternative antivirus to protect you devices.How do you cancel Webroot auto-renewal?Canceling auto-renewal is easy. Just go to the Webroot website and log into your account. Then select the Subscriptions option, hit the Manage button, and choose to turn off auto-renewal.I’ve included more detailed instructions for this process above, including notes on how to request a refund from Webroot and how to uninstall it from. Log out and log back into your Webroot account. Click Refresh Subscription in the software settings. If the issue persists, contact Webroot Support. Contacting Webroot Support

Contact Network Administrator message - Webroot

ID2871This solution addresses Webroot SecureAnywhere If you would like to install Webroot SecureAnywhere from your MSN Premium Customer Account. The steps below will walk you through the MSN Premium Account login process, which MSN version of Webroot to download, and installation instructions. Please follow the steps below. Go to Sign In Once logged in, click the ‘MSN Features’ tab at the top of the page On the MSN Features tab click the link ‘Install now and start your protection in 2 minutes!’ After clicking the link, you will be redirected to a new page with an overview of WSA features for MSN. Scroll down to ‘Get Started’ Click ‘Download Now >>’ Once the download finish run it When WSA prompts for the keycode copy it from the download page, step 3 After entering your keycode click ‘Agree and Install’0 There is additional information on WSA, including a link to contact Support, at the bottom of the download page. Powered by NOHOLD Inc. U.S. Patent No. 10,659,398All Contents Copyright© 2025

Contact Us: Find a Partner - Webroot

You can crank it up so that every access attempt requires confirmation unless you’ve given the program permission.Every program on your system before you installed Webroot is considered trusted, so I had to test using a new hand-tweaked variation of a tiny browser I wrote myself. Webroot allowed this program to access the internet even when set to block untrusted programs. It turns out that Webroot’s analysis identified this modified program as a variation on other programs it had seen before and therefore considered it trusted.(Credit: WebRoot/PCMag)When I created a new, never-before-seen variant and set the firewall to warn about all programs except those explicitly permitted, I saw this feature in action. My contact noted that regular users never invoke the higher levels of program control and that these settings may be removed going forward.Even when it’s working, firewall protection means bubkes if a malware coder can reach in and turn it off. The more processes and services a security tool contains, the more opportunities for such chicanery. With six services, three processes, and no settings exposed in the Registry, Webroot has a small attack surface. My every attempt to halt its protection resulted in an ignominious Access Denied message.LastPass PremiumIn the panel at the right-hand side of the main window you’ll notice a section labeled Password Manager. Clicking the Start Now button takes you to the online console, where you’ll find a prominent notice to set up key features, including LastPass. Click the Activate button and follow the instructions to take advantage of this offer.(Credit: WebRoot/PCMag)We’ve reviewed LastPass Premium separately, so I’ll refer you to that article for details. Briefly, LastPass is a venerable player in password management, with all the expected features. However, its security record has been a little spotty, and its free tier is limited. We’ve

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Is by Prevx ( which touts itself as at the leading edge of rootkit detection and removal. Incidentally, blog posts by their staff are very informative and provide important information about the techniques used by ZeroAccess to elude detection and persist within an infected system. I found interesting blog posts dated December 12, 2010, April 11, 2011, and May 1, 2011, all by Marco Giuliani ( I especially encourage interested readers to look at the Prevx paper by Marco Giuliani, “ZeroAccess – an Advanced Kernel Mode Rootkit".See I was hopeful that Prevx might actually have developed a tool that would rid my system of the Rootkit ZeroAccess, I was wrong. I found that their tool Webroot SecureAnywhere was no more effective at detecting or removing ZeroAccess than was SEP. It found nothing; it removed nothing.The reason for this is simple. The Rootkit ZeroAccess immediately hooked and neutralized the new version of SEP, 11.0.7200.1147, that I installed tonight as well as the tool developed by Prevx, Webroot SecureAnywhere, that I also installed tonight. GMER provides the grizzly details as reported below.GMER 1.0.15.15641 - scan 2012-04-29 20:27:41Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 Maxtor_6Y120P0 rev.YAR41BW0Running: crrp5xot.exe; Driver: C:\DOCUME~1\jdeegan\LOCALS~1\Temp\ugtdapod.sys---- System - GMER 1.0.15 ----SSDT 89C7E2D8 ZwAlertResumeThreadSSDT 899B41A8 ZwAlertThreadSSDT 8A501270 ZwAllocateVirtualMemorySSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwAssignProcessToJobObject [0xF7458B30]SSDT 89C15EC0 ZwConnectPortSSDT 89BE9EA8 ZwCreateMutantSSDT 8A4E2BE0 ZwCreateThreadSSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwDebugActiveProcess [0xF7458A30]SSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwDeleteKey [0xF7459250]SSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwDeleteValueKey [0xF7459350]SSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwDuplicateObject [0xF7458790]SSDT 89CB1960 ZwFreeVirtualMemorySSDT 8A5164B0 ZwImpersonateAnonymousTokenSSDT 8A5163D8 ZwImpersonateThreadSSDT 8A1D7CC0 ZwMapViewOfSectionSSDT 89C8A818 ZwOpenEventSSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwOpenProcess [0xF7458F70]SSDT 8A587810 ZwOpenProcessTokenSSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwOpenSection [0xF7459080]SSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwOpenThread [0xF7458E40]SSDT 8A500918 ZwOpenThreadTokenSSDT \??\C:\WINDOWS\system32\drivers\wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation) ZwProtectVirtualMemory [0xB66D8E80]SSDT 89C39F10 ZwResumeThreadSSDT 8A539A88 ZwSetContextThreadSSDT 8A1D4420 ZwSetInformationProcessSSDT 8A49B8C0 ZwSetInformationThreadSSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwSetValueKey [0xF7459470]SSDT 89C8B428 ZwSuspendProcessSSDT 8A5162F8 ZwSuspendThreadSSDT WRkrn.sys (Webroot SecureAnywhere/Webroot) ZwSystemDebugControl [0xF74591F0]SSDT 89C32C18 ZwTerminateProcessSSDT 8A522978 ZwTerminateThreadSSDT 8A5153F8 ZwUnmapViewOfSectionSSDT 8A50F4A0 ZwWriteVirtualMemory---- Kernel code sections - GMER 1.0.15 ----.text ntoskrnl.exe!ZwYieldExecution + 46A 804E4CC4 12 Bytes [28, B4, C8, 89, F8, 62, 51, ...].text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB6DC83C0, 0x95B7EA, 0xE8000020]init C:\WINDOWS\system32\drivers\senfilt.sys entry point in "init" section [0xB6CEAF80]So, the odyssey sadly continues. As the reader can see plainly, ZeroAccess has hooked the kernel and thereby rendered my antivirus systems impotent against it.Doesn’t anyone know of a tool that will actually detect and deleted the Rootkit ZeroAccess?!

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To warn about all programs except those explicitly permitted, I saw this feature in action. My contact noted that regular users never invoke the higher levels of program control and that these settings may be removed going forward.Even when it’s working, firewall protection means bubkes if a malware coder can reach in and turn it off. The more processes and services a security tool contains, the more opportunities for such chicanery. With six services, three processes, and no settings exposed in the Registry, Webroot has a small attack surface. My every attempt to halt its protection resulted in an ignominious Access Denied message.LastPass PremiumIn the panel at the right-hand side of the main window you’ll notice a section labeled Password Manager. Clicking the Start Now button takes you to the online console, where you’ll find a prominent notice to set up key features, including LastPass. Click the Activate button and follow the instructions to take advantage of this offer.(Credit: WebRoot/PCMag)We’ve reviewed LastPass Premium separately, so I’ll refer you to that article for details. Briefly, LastPass is a venerable player in password management, with all the expected features. However, its security record has been a little spotty, and its free tier is limited. We’ve rated it 3.5 stars.Advanced FeaturesLike most modern antivirus utilities, Webroot works fine even if you totally ignore it. Out of the box, it’s configured for maximum protection, and if you don't make any changes, it runs a scan every day. What more could you want? It turns out that there’s a ton more to discover under the surface for those who dare.Clicking the settings gear next to Privacy Protection on the main window brings up a page with two tabs: Online Protection and Application Protection. The first tab controls Privacy Shield and Phishing Shield, with toggles to turn those features on and off. The rest of the page displays a laundry list of what these shields involve. They aim to fend off a wide variety of typical malware attacks, including man-in-the-middle, browser process modification, and keylogging.(Credit: WebRoot/PCMag)Webroot’s Application Protection feature prevents the extraction of personal data from. Log out and log back into your Webroot account. Click Refresh Subscription in the software settings. If the issue persists, contact Webroot Support. Contacting Webroot Support Alternative Ways to Contact Webroot Tech Support. While the Webroot Tech Support Phone Number is an excellent way to get personalized assistance, there are other ways to contact Webroot if you prefer an alternative method of communication: 1. Webroot Support Website

Webroot Contact - No response. - Spiceworks Community

Invoice total in order to receive a refund. In my testing, Webroot reimbursed funds to my checking account in just 36 hours. You can read more about our tests in our Webroot review.Choose an alternative antivirus once you’ve received your refund. Norton is my favorite choice because it caught more malware in my testing than Webroot, plus it has excellent additional features like a password manager, mobile apps, and parental controls. Bitdefender is another excellent premium option (with a cloud-based scanner like Webroot), and Malwarebytes is a low-cost and minimal option with a good malware scanner.How to Cancel Your Webroot Subscription on Your iPhone or iPadBecause Webroot’s protections can only be purchased from its website (not the Apple App store), you can simply follow my directions above to cancel Webroot on your iPhone or iPad’s web browser.Once your subscription is canceled, follow my directions below to uninstall Webroot from your iPhone or iPad.How to Cancel Your Webroot Subscription on Your Android Smartphone or TabletWebroot doesn’t handle payments through the Google Play Store, so you can just log into the browser on your Android device and follow my instructions above to remove Webroot from your Android device.Once you’ve canceled your Webroot subscription, pick a new antivirus solution and then follow my instructions to remove Webroot from your Android device.Quick Summary of the Best Webroot Alternatives in 2025 Editor’s Choice Best overall Webroot alternative in 2025 with 100% malware detection and lots of extras. Most of our readers choose Norton Comprehensive internet security suite with a lightweight cloud-based scanner. Easy-to-navigate with great web protection + $1 million identity insurance. How to Uninstall & Fully Remove Webroot Files From Your DevicesIf you’re selecting an alternative antivirus, you need to uninstall Webroot (having multiple antivirus programs running simultaneously can actually make their scanners malfunction). The uninstall process is different for every operating system, so I’ve broken the process down for different OS’s and different versions of Windows.Uninstall Webroot From Your Windows PC or Laptop.Uninstall Webroot From Your Mac.Uninstall Webroot From Your iPhone or iPad.Uninstall Webroot From Your Android Smartphone or Tablet.How to Uninstall Webroot From Your Windows PC or LaptopUninstall Webroot on Windows 11.Uninstall Webroot on Windows 10.Uninstall Webroot on Windows 11Click the Start button on the bottom left corner of your screen. Type “programs” in the search bar on the Start Menu.Click on Add or remove programs after it pops up in the Start Menu. Scroll through the App list until you find Webroot’s icon. Select the 3 horizontal dots next to Webroot, and click Uninstall. Follow the directions from Webroot’s uninstallation wizard.Uninstall Webroot on Windows 10Type “remove” in the search bar in the bottom left corner and select Add or remove programs.

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Colin Thierry Updated on: February 20, 2025 Writer This article contains How to Cancel Your Webroot Subscription (Step-by-Step Guide) Quick Summary of the Best Webroot Alternatives in 2025 How to Uninstall & Fully Remove Webroot Files From Your Devices Frequently Asked Questions Best Webroot Alternatives in 2025 — Final Score: Short on time? Here’s how to cancel your Webroot subscription and get a refund in 2025:1. Cancel your Webroot subscription. You will need to turn auto-renewal off to cancel your subscription and prevent any future charges on your account. Then you can request a refund from the Webroot website. Webroot has a pretty generous 70-day money-back guarantee that I had no hassle using, even on their cheapest plan.2. Uninstall Webroot. On your Windows device, use Windows’s built-in uninstaller and follow the Webroot uninstall wizard’s directions. Mac users can simply drag the Webroot app icon into the Trash to uninstall.3. Try an alternative antivirus. Use an alternative premium antivirus that better suits your needs. I recommend Norton 360 due to its overall strength, affordability, reliability, and ease of use.While I like Webroot, I can agree it might not work for everybody. You may want an antivirus with a good bundled VPN or parental controls. Fortunately, it’s easy to cancel your subscription. From the homepage, go to Subscriptions, then click on Options, and turn off auto-renewal.Webroot comes with a very generous 70-day money-back guarantee, so you have plenty of time to decide if you need a refund. I tested out its money-back guarantee and getting a refund is as simple as filling out a request with the invoice number and exact dollar amount to be refunded.It’s a good idea to consider an alternative antivirus, so you don’t leave your devices unprotected. While I’d happily recommend any antivirus on my list, Norton is my favorite. It has a flawless malware scanner, a great VPN, and the best dark web monitoring on the market, among other industry-leading features.Try Norton (60 Days Risk-Free)How to Cancel Your Webroot Subscription (Step-by-Step Guide)How to Cancel Your Webroot Subscription on Your Windows or Mac Computer.How to Cancel Your Webroot Subscription on Your iPhone or iPad.How to Cancel Your Webroot Subscription on Your Android Device.How to Cancel Your Webroot Subscription on Your ComputerGo to Webroot’s website, click Log In, and log into your account.From the Webroot homepage, click Subscriptions. Then, from the Manage column, select Options.You need to turn off automatic renewal to prevent any future charges. Enter your key code on the Webroot website to remove automatic renewal from your subscription preferences.Fill out and submit a refund request form on the Webroot website. You will need to submit the invoice number and the exact dollar amount shown on the. Log out and log back into your Webroot account. Click Refresh Subscription in the software settings. If the issue persists, contact Webroot Support. Contacting Webroot Support

Contact Us: Subject Access Request - Webroot

Webroot Digital Millennium Copyright Act (DMCA) Notice and Procedure At Webroot Inc. (“Webroot”), we value the intellectual property rights of others and expect our users to have the same values.IF YOU ARE NOTIFYING WEBROOT OF THE COPYRIGHT INFRINGEMENT OF ANY OF YOUR CONTENT THAT APPEARS ON ONE OR MORE WEBROOT WEBSITES (THE “WEBSITES”), THE STEPS DESCRIBED BELOW ARE YOUR EXCLUSIVE METHOD FOR NOTIFYING WEBROOT OF SUCH INFRINGEMENT. THIS PROCEDURE IS TO BE USED SOLELY FOR NOTIFYING WEBROOT OF COPYRIGHT INFRINGEMENT CLAIMS PURSUANT TO THE DMCA, AND MAY NOT BE USED TO NOTIFY WEBROOT OF AN UNRELATED DISPUTE. Designated Agent for Notice. Please submit any notification of claimed infringement of your intellectual property rights or DMCA requests to:Designated Agent: Webroot Inc.Attn: Intellectual Property RepresentativeAddress: 385 Interlocken Crescent, Suite 800, Broomfield, CO 80021Phone: 303.442.3813Fax: 303.648.4414E-mail: [email protected] Requirements for Sufficient Notice. In order to be effective, each written notification of claimed infringement must contain:1. either a physical or electronic signature of the complaining party and the name, physical address, email address and telephone number of such complaining party;2. a description of the allegedly infringing material that is reasonably sufficient to permit Webroot to identify and locate such material, including the URL where the allegedly infringing content is located;3. a statement that the complaining party has a good faith belief that there is no legal basis for the use of such materials; and4. a statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner.Upon review of a notice satisfying the requirements above, Webroot will investigate and may remove the allegedly infringing content.