Verizon towing

Will have to re-download it or just use the Verizon phone number instead. Pretty darn stupid in my opinion. You can submit your request but VerizonRoadsideAssistance will now allow you to track your request or confirm that a request was actually put it if you close VerizonRoadsideAssistance . If you keep VerizonRoadsideAssistance open you can track your service and the information. If you close VerizonRoadsideAssistance you are out of luck. I ended up putting in two requests thinking I did something wrong. I had to call customer service to confirm. I later received notifications that a person was assigned but when I clicked the notification it took me back to the home screen in VerizonRoadsideAssistance ...no additional information was available. VerizonRoadsideAssistance is good for submitting your service request but not great for much else. ⚠️ Share your Experience & Warn Others » 1st: Blue Sky Towing after instruction my son to give all of my keys to the driver he decided to only take one key. My mechanic needed ALL keys to be able to determine if it was a worn key or the cylinders in my ignition. Since ALL keys were not taken my car stayed there all day and my mechanic could not do a full analysis. I contacted Blue Sky to have the driver complete the tow transaction & deliver the rest of the keys but was told they were too busy. I am highly upset that the driver did not take all of the keys and chose himself to take only one key. I wanted my mechanic to have everything to make his analysis. Again, very upset. went outside today and saw my car has a flat. Huge nail...so after my fiancée and I exhausted most of our other options I recalled that we had road side assistance through Verizon. Their app was so easy to use after the 1.5 hours we wasted trying to look up numbers on the internet when our other service was closed and unavailable. The rescuer called me to confirm his arrival and gave me an ETA, which turned out to be accurate. He also called to let me know when he had completed the service, it did not take long at all! We appreciate the awesome service provided And how seamless the process was. As soon as I had finished putting in my info and hitting the complete button on VerizonRoadsideAssistance 10 minutes later the tow truck was there. Wow we unfortunately had a little bit of miscommunication in regards to how I wanted my vehicle parked at the destinations we worked it out seamlessly no problems and everything completed without a problem I was impressed best experience I’ve had yet with any tow company The Verizon roadside assistance app is fantastic and I’ll keep it for as long as I have Verizon. Seattle towing did a great job professional they arrived promptly and towed my vehicle to the destination without any injuries to my vehicle or myself and I

Back and was told the same thing, that the company never received the order. The third time the driver arrived and said he couldn’t tow the car becuz it was parallel parked. And now they have sent out a 4th order to tow the car. I have literally been waiting for almost 7 hours and the next tow truck company isn’t expected to arrive for another hour and 20 minutes. Terrible app and terrible service by Verizon roadside assistance. First the customer service is unprofessional as ever and rude!!! Then they curse at you and hang up! Charge you extra money for nothing and don’t use the maps on their own app! Half the time VerizonRoadsideAssistance doesn’t work and gives outrageous wait times!! Poor excuse of humans i rather pay my car insurance company instead of Verizon! Definitely dissatisfied, deleting and unsubscribing!! It’s 6 am i got off work at 3 am and I’m just now receiving service after being hung up on several times overpaid $40 and cursed out! What a joke! I used VerizonRoadsideAssistance to order a tow. I was keeping up with theProgress using the follow your request Button. It did not update in a timely manner, don’t know if it was VerizonRoadsideAssistance or the towing company not completing their status. The towing company arrived priorTo estimated time, which was good but unexpected. The tow went well and VerizonRoadsideAssistance caught up once the tow was finished, but it didn’t allow me to request a ride once the tow was complete. The man that came to change the tire was very courteous and professional. He required my help to lower the tire which was a rather simple operation. The jack handle hit the side of my truck without any visible damage. He found a lug nut that was damaged and didn’t try to put it on, I appreciated that. My only complaint is the excessive amount of time it took for him to get to my house, over 1 hour. Verizon roadside assistant is well worth the monthly fee ⚠️ Share your Experience & Warn Others » VerizonRoadsideAssistance was once a clunky mess riddled with bugs, but since they have renovated VerizonRoadsideAssistance (from the bottom up, it seems) the quality and user-friendliness is off the charts!I use VerizonRoadsideAssistance once a month at most, but when I need it I NEED it. Stability and speed are essential in any roadside service, and VerizonRoadsideAssistance delivers those with a clean user interface with a built-in map that will locate you even when you don’t know the address. I once dreaded using the Verizon Roadside Assistance app, but now I have no issues whatsoever and actually prefer to use the online ticket submission within VerizonRoadsideAssistance instead of finding the phone number in my stack of papers.TLDR:App was bad, now it’s awesome. Thank you! VerizonRoadsideAssistance is so much better than AAA. I called AAA and was given an ETA of two hours, they told me I had to wait with the car. The

For this opinion nor will I ever receive compensation for this or any other positive opinion I may post. I’ve had Verizon road side assistance on my plan for years now but today used for the first time. Needed a tow and just set pick up location and drop off location. They have repair shops on VerizonRoadsideAssistance or you can select your own place to take it to. So I selected to get tow and set where I was and said tow truck would be there in 80 min but got there in about 40, driver was great and got car loaded up and just had to sign his phone and it was super easy and went extremely smooth. Great app and super easy to you. Definitely recommend having just incase ever need it Just put my information of my vehicle and the location and they were on their way. (They didn’t have many Chevy options to choose, so I chose another model) It also gives u updates on where the rescuer is lol. Just not min to min updates. I had to keep checking and when he was at the location he called to let me know. But VerizonRoadsideAssistance did not show he was at the vehicle. I’m still satisfied with the service! Thank u. The Road Side app thru Verizon was so very easy to use. I didn’t have to wait online for someone to talk to. Each step was easy to choose pertaining to type of car, reason for assistance and location. I could see on a map where the rescuer was in proximity to our car. The estimated time of arrival of the rescuer was displayed, however he was 3 hours past that time. I’m not sure if it would have been faster on a weekday during the day because this was a Sunday afternoon. We were grateful to have someone that could come and change the flat tire no matter how long it took. Our rescuer, Joe, was thru H.E.L.P. Services and was very professional and courteous. ⚠️ Share your Experience & Warn Others » Everything went perfect guy showed up on time like VerizonRoadsideAssistance said and was very friendly and efficient thank you Verizon and towing company I had enough gas to go get my groceries before the store closed and came home. I will always trust Verizon to have my back especially during this coronavirus crisis the world is facing. Thank you so much again for everyone’s help really put a smile on my face because I thought I would have to walk 5 miles to go get my groceries and forgot that I had insurance thru Verizon to help me with my car needs. God bless Verizon for offering those special features and it’s only $3 a month you can’t beat that I requested a tow around 2pm and they never arrived. When I called customer service, they said the tow company never received the order. Waited another 90 minutes and called

If a vehicle shows on Live Map as Towing but it is not in tow, it could be due to one of the following reasons:A blown fuse.The power cable is damaged.Incorrect wiring or installation.The vehicle tracker is using the incorrect configuration for your vehicle.In this articleTo change an incorrect Towing status on Live Map, follow these steps:Before you beginGather your toolsGet your vehicle readyCheck the vehicleStep 1. Contact the driverStep 2. Look for a blown fuseStep 3. Identify the power sourceStep 4. Check the power cable (OBD-II connector)Step 5. Check the wiring (3-wire connector)Step 6. Contact SupportBefore you beginGather your toolsDepending on your vehicle type, you might need some of the following tools:Wire cutter Flashlight Tools to remove vehicle panels Philips screwdriver Ratchet and socket Get your vehicle readyMake sure that:The vehicle is in an area with good network coverage.You turn off your ignition.Check the vehicleStep 1. Contact the driverAsk the driver whether the vehicle is in tow. If the vehicle is not in tow, go to step 2.Step 2. Look for a blown fuseFind the battery and ignition fuses tucked under the dashboard. They are usually close to the power source. If you see a visible gap in the wire displayed inside the fuse’s clear casing:replace the fuse.drive the vehicle.If the vehicle is still showing as Towing, or there is no blown fuse, go to step 3.Step 3. Identify the power sourceFind the camera’s power cables. These are usually tucked under the dashboard near the fuses.The camera is connected to a power source in one of two ways, depending on your vehicle type.For light commercial or private vehicles (12V only) with an OBD-II connector, go to step 4.For heavy trucks (12V only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, skip to step 5.Step 4. Check the power cables (OBD-II connector)Locate the cable connected to the OBD-II port.Wiggle the cable and tighten if loose.Check the cable for damage. If you need a replacement, contact Support.Drive the vehicle.If the vehicle is still showing as Towing, or you need to replace a damaged cable, go to step 6.Step 5. Check the wiring (3-wire connector)Wiggle the black ground cable and ground terminals. Tighten if loose.Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.If a different method has been used, follow these steps:Locate the correct wire.Strip the insulation from a section of the wire.Make a hole through the exposed wire.Insert the cable through the hole.Wrap the cable tight and insulate with electrical tape.Place zip ties over the electrical tape on each side of the connection.Turn on the ignition.Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights. Drive the vehicle.If the vehicle

- The app is easy to use and allows for making appointments quickly.- The tow truck driver was friendly and professional.- The app keeps the user informed throughout the process.- The Verizon Roadside Assistance service is affordable and provides better service than AAA.- The towing company did a great job and towed the vehicle without any damage. by Enough Of The Nickname I got a flat tire and had to wait 65 minutes for help. I couldn’t get the lug nut off and neither could the guy who came to help. He said it needed towed so a tire place could get it off. He called his employer and they would send a tow truck right away I just had to call the service. I called roadside and told them this service could have a tow truck right away and I wanted to use them. The line got disconnected and I called the towing company and apparently roadside cancelled the tow because they wanted to save a couple bucks! I got a text stating roadside was trying to find someone for me but was having a hard time. I called roadside and asked why they turned down the tow truck that was on the way and the guy hung up in me! So I called back and talked to someone else. They said they didn’t know why it was canceled and would try to get them back and he would call me back. This is two hours gone by on the side of the road! I get another text that they found someone else and it would be another hour and a half to two hour before they could get here. So I was forced to call someone to pick me up and leave my car unlocked with the keys in it on the side of the highway at night or I would have had to stay for 4 hours stranded on the side of the road! I pay for this service every month and should be able to say hey I want to use this towing place if they have one available instead of leaving me in the side of the road to save a couple bucks! Horrible! After going through the prompts and entering my information and selecting my destination for a tow, VerizonRoadsideAssistance said it was 10.2 miles (coverage is for 10, you pay extra). Okay that’s fine, so I clicked on the button to send the request and it says “Technical Difficulties, Please call customer service.” I did that (after having called before when the prompt told me it would be faster to download VerizonRoadsideAssistance ) and the last answering responded to my stating VerizonRoadsideAssistance directed me to her with, “Everyone keeps telling me that.” Anyway, she runs my information through, finds the exact same location it had me on in VerizonRoadsideAssistance , and she tells me it’s 13.5 miles and a ~$15 charge which was very different from VerizonRoadsideAssistance . Anyway, she got me taken