Sysaid help desk

Author: c | 2025-04-24

SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT

SysAid - Help Desk and ITSM

IT issues, and also provide knowledge articles for end-user self-help. The Knowledge Base is integrated within SysAid’s ticketing system so admins can easily find helpful articles from within a ticket or proactively suggest articles to end users while they are typing in the title of their ticket. Knowledge Management Use SysAid Knowledge Management for making tips and how-to solutions available to all. Service desk agents and other resolution groups can capture, develop, share, and effectively use knowledge relating to solutions to IT issues, and also provide end users with relevant self-help information as needed. LDAP Integration (Active Directory) Import all users and user groups into SysAid automatically to save time and prevent mistakes that could occur from having to duplicate all of your data. When users log into SysAid, authentication is through your LDAP. This means that your users have the same password for SysAid as they do for their computers, and all login attempts are recorded centrally in your LDAP. Manager Dashboard Get real-time visibility into your help desk, IT service management, IT asset management, monitoring activity, project performance, and portfolio of KPIs with your Manager Dashboard. Marketplace The SysAid Marketplace provides a wide range of out-of-the-box and custom integrations with popular tools and apps. Mobile Solution Create, view, add notes, see history, and add attachments across all active incidents and requests – directly from your mobile device. Monitoring SysAid Monitoring provides you with alerts and notifications to help you proactively monitor and manage network components, CPU, disk space, memory usage, software/hardware updates, and more. Multi-Company Support SysAid allows you to provide effective and organized support to multiple companies, business units, clients, and locations. Network Discovery SysAid allows you to discover the computers on your network by running a WMI scan or by installing the SysAid Agent. The SysAid Agent also provides detailed hardware and software information, among many other details. If some devices are not directly connected to the network, you can easily add them to SysAid’s Asset Management, either manually, or by importing details via a CSV file. SysAid also allows you to scan your network and find all of your SNMP-capable devices. You may have networks that are not directly connected to your SysAid Server, or that are separated by firewalls. For situations such as these, SysAid offers network discovery via a Remote Discovery Service (RDS) that acts as a proxy for the SysAid Server in

SysAid IT Help Desk Solution

Feature sets of each plan vary. Here are some features included in the Enterprise plan: a) Smart rules-based automation b) API, SDKs, and webhooks c) Advanced reporting d) Ticket routing, categorisation, and tagging e) Unlimited shared inboxes f) Workflow macros g) Live website chat h) Branding customisation i) Knowledge base management j) Multi-channel communications7) Help Scout Help Scout can support large customer support teams of 500 or more. However, it is slightly more compatible with small businesses, with no minimum number of users and a 14-day free trial. Help Scout provides native knowledge bases, a robust API, solid reporting, and a range of integrations. Help Scout's Standard and Plus plans are priced at £17 and £34 per month per user. However, if your business is a startup or focuses on environmental sustainability or social impact, you may be eligible for a significant discount. Here are some key features: a) Rule-based automation b) Extensions and integrations c) Analytics d) Ticket routing and prioritisation e) Collaboration tools f) Customisable branding g) Templated responses h) Website live chat i) Knowledge base content management j) Multi-channel support8) SysAid SysAid is a top IT Help Desk Software solution designed to help IT teams work smarter. This platform prioritises automation, with features to manage as many tickets as possible hands-free. Available as SaaS, on-premise, and mobile apps, the basic SysAid Help Desk solution includes essential features like automated reporting, self-service, and ticket automation. The enterprise Help Desk Software plans (ITSM and ITSM+) provide more features, including BI analytics and workflow automation. There is a 30-day free trial, but you must contact SysAid directly for a quote if you're interested in pricing details. Some of its key features include: a) A dedicated customer success manager b) Advanced custom fields c) Third-party integrations d) LDAP integration (Active Directory) e) ITIL package f) Task automation g) Business value dashboard (in beta) Master Service Management Systems with our comprehensive Certified Helpdesk Support Technician Course – Sign up now! 9) Vivantio Vivantio is a Help Desk solution for small to mid-sized B2B businesses. If you request a free trial, you'd require a lot of information about your business, including the kinds of customers you serve and the number of ticket types you manage. However, the platform provides a range of plans, starting with the basic Value plan and going up to the enterprise Help Desk Software Visionary plan. The Value plan includes features like branded self-service portals, simple SLAs, and a mobile app. With the mid-level Vital plan, users can access popular features such as Kanban calendar view types, knowledge management, and custom dashboards. Its features include: a) Ticket hierarchies b) UK and US support centres c) Call centre management d) Surveys and feedback e) Real-time chat f) Intuitive interface g) Queue management h) IT Asset Management i) Workflow configuration10) SolarWinds Service Desk This IT Service Management system enables businesses to standardise their service requests and processes, ensuring quicker resolution times. SolarWinds Service Desk pricing starts at £30 per feature per

Help Desk Introduction: IT Help Desk Software - SysAid

Plus, you also get to configure alerts to get notified instantly if a change in hardware or software inventory is detected.Further Reading => Top PC Inventory Management ToolsFeatures:Hardware Warranty ManagementSoftware License ManagementSoftware MeteringPeriodic Asset ScansVerdict: With Endpoint Central, you get an ITAM tool that allows IT teams to manage both software and hardware assets from a single console anytime, anywhere, from any device.#10) SysAidBest for Asset monitoring, Inventory management, and CI Tracking.Pricing: SysAid offers 3 pricing plans. You’ll need to contact them to get an accurate quote for each of these plans. A free trial is also offered.With SysAid, you get an asset management solution that holds all sorts of important data about your company’s most valuable assets. If you wish to view, secure, and manage your assets directly from within your service desk, then SysAid is the software for you.SysAid also excels in inventory management as you get a complete view of all the hardware and software components in your network. SysAid also helps in automatically importing data to your CMDB.Further Reading => Best Facility Management ServicesFeatures:Real-time asset monitoringCustom alerts that notify you of changes in software and hardware usage.Discover all assets in the network with a bird’s eye view into.Automated reportingInventory managementVerdict: SysAid proves to be an invaluable tool for those who wish for an asset management solution that allows organizations to manage all of their IT assets directly from within their service desk.#11) AssetExplorer[image source]AssetExplorer is web-based IT asset management (ITAM) software that helps you monitor and. SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT

SysAid Help Desk Software - auxis.sysaidit.com

License: All 1 2 | Free SysAid monitors your network, providing information (such as hardware/software) about your assets, and allowing remote control. It also provides help desk, reports, and more. SysAid is Software for organizations' IT (Information Technology) departments. It provides asset management and monitoring, automatically scanning the organization's network, listing and testing its machines. SysAid provides details on each machine (its hardware, Software, history, and more), allows you to configure different tests for it and lets you remote control it. Without... Category: Business & FinancePublisher: Ilient Help Desk Software, License: Freeware, Price: USD $0.00, File Size: 50.3 MBPlatform: Windows, Linux, Unix Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Polar Help Desk Free is a web based solution for organizing Support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the... Category: Business & FinancePublisher: Polar, License: Freeware, Price: USD $0.00, File Size: 9.5 MBPlatform: Windows Portable Laptop Desk; find out why these items have become so popular. Portable Laptop Desk; find out why these items have become so popular. There are thousands of people who use portable laptops and many of them have realized that there is a great option in the portable laptop Desk that will allow them to use it anywhere. Category: Games / PuzzlesPublisher: Portable Laptop Desk, License: Freeware, Price: USD $0.00, File Size: 684.0 KBPlatform: Windows AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B AJAX/PHP web based Help Desk and customer Support solution with Ticket and Email management, Knowledge Management, Live Support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users,... Category: Business & Finance / ApplicationsPublisher: Escon Information Consulting, License: Demo, Price: USD $275.00, File Size: 2.8 MBPlatform: Windows, Linux Data Desk brings fast, easy-to-use visual analysis to your desktop. Data Desk brings fast, easy-to-use visual analysis to your desktop. It provides interactive graphical tools for exploring and understanding your data—for finding the patterns, relationships, and exceptions. While it implements many traditional statistics techniques suitable for data from planned experiments and sample surveys, Data Desk’s true strength is its powerful...

SysAid Help Desk Software - hgac.sysaidit.com

For the easy tracking and prioritization of user requests, reducing time spent on support tasks. The platform includes customizable web portals for user-submitted tickets, automatic ticket assignment and routing based on categories and priorities, and customizable ticket views and rules. The software offers Android and iOS apps that bring network inventory and monitoring capabilities to your fingertips. This is easy to deploy across all platforms.In addition to facilitating task management, Spiceworks Cloud Help Desk provides detailed reports, helping businesses strategize and make informed decisions. The advanced reporting feature supports the creation of various reports with different filters, catering to the specific needs of an organization. The platform integrates seamlessly with Power BI Desktop, allowing for easy data retrieval and reporting, thereby enhancing business intelligence capabilities. SysAid Help Desk Software is a reliable tool that can streamline the IT support processes within your organization. Instead of navigating the tedious setup and maintenance of IT help desks, SysAid offers an automated solution that allows your team to focus on other tasks. The software is designed to automate various help desk functions including ticket handling, asset management, and issue resolution, aiming to optimize your team’s time and efforts.One of the main features of SysAid is its ability to quickly resolve issues, facilitated by the cross-referencing of tickets, users, and assets within the system. The ticket automation feature automatically sorts, routes, and assigns tickets to the appropriate desk. This means that ticket resolution can be as efficient as possible; all necessary data and records are readily available within each ticket.SysAid empowers employees with self-service automation options. This feature includes automated password resets and one-click issue submissions, thereby offering employees a smoother experience as they solve common IT problems independently. The software also comes with remote control capabilities, allowing direct connection to users’ machines to expedite issue resolution, whether employees are working in-office or remotely.SysAid also offers asset management by tracking all your IT assets directly within your service desk. To aid in making informed business decisions, the solution offers comprehensive reporting that provides a holistic view of service performance through essential KPIs and statistics.

ADFS Help Desk Integration - SysAid

Is easily accessible through the “Archived” dedicated view. All SysAid editions provide a 30GB attachment storage per account. If extra is required, this can be made available at an additional cost. SysAid allows you to easily identify unnecessary attachment files according to size, date, and type in order to manage your storage. Create up to 200 custom column fields per entity to further customize and automate your SysAid. Database Integration SysAid supports the following databases: MySQL and Microsoft SQL. Email Integration SysAid’s ticketing system works with your corporate email system. Tickets can be submitted via email to one or more dedicated email addresses. Inbound email accounts are monitored by SysAid, and the new messages are automatically converted into tickets (including the attachments). Incoming emails related to existing tickets are automatically added to the relevant ticket’s internal messages section. You can also reply from within the ticket, and the recipient will receive an email notification. Escalation Rules SysAid provides powerful, built-in automation capabilities that allow you to set up and operate ticket-related rules based on a variety of criteria and with a wide range of notifications options. For example, you may wish (or need) to escalate a new ticket – by changing its priority and notifying a manager – if it hasn’t been assigned and classified within one hour of receipt. Fully Customizable User Interface With SysAid, it’s possible to customize the user interface, printouts, notifications, FAQs, and Knowledge Base items to suit your company’s exact design needs. Incident Management SysAid’s incident management capabilities help you to log, process, manage, and report on the issues that adversely affect your end users, as well as IT and business services. IT Asset Management SysAid’s built-in IT asset management helps you view, secure, and manage your assets directly from within your service desk. This allows you resolve issues faster – with all the asset data and records you need already inside each ticket. IT Benchmark Updated daily, SysAid IT Benchmark allows you to evaluate your organization’s IT performance against other SysAid customers and your own performance history – for current and last month, and current and last year. SysAid IT Benchmark will not share any information that can be used to identify your company. Knowledge Base SysAid’s Knowledge Base is a repository of tips and how-to solutions for both admins and end users. Admins can share their knowledge with peers, such as solutions to. SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT