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Author: s | 2025-04-24

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And spirit of the DPDP Act and GDPR.Integration with Saleswah CRM in the backend: The app should seamlessly integrate with the Saleswah CRM at the backend- ensuring that any customer service request is seamlessly logged into the Saleswah CRM account of your- the service provider.Watch the video to see how Simply C2 mobile app for logging repair service requests can enhance customer satisfaction, streamline operations, and improve overall efficiency in the repair service process.Set up 24/7 customer service channel for your business – in 18 languages. A case for a flexible CRM report builder for creating custom reportsWhen we built Saleswah CRM, first for sales and then for customer service– field service first and then for managing service centers handling repairs, functionality of our CRM reporting tool has always lagged the richness of the data that we captured.We have been working over the past one year to change that.The central nature of reports in your operationsReports help you manage. They help you delve deeper into key metrics. They tell you what is working and what is not. How did our CRM reporting tool evolve with time?Phase 1 of the CRM report builder: set of standard reportsWe started with having a suite of “canned” or standard reports- reports that worked for some customers some of the time! Some measures are universal- they work for all businesses. But, most people want the reports to be tweaked, filtered and presented the way they want.You see, reports are very unique. They are unique to

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Grahak Setu PlatformEvery address and mobile number provided by the complainant is vetted carefully. So, you can be assured of genuine leads. Also, there is no time lag between the customer logging a complaint on our platform and this email reaching you.Any email that comes to your inbox from a customer needs to be attended to. This is unfortunately a task requiring manual intervention. But it need not be so.If you had a Saleswah CRM connected at the backend, the lead will get logged in the system and the customer will be sent an acknowledgment in the Simply C2 app within seconds.Build up an installed base of equipment by siteWhether automatically – as in connected to Saleswah CRM- or manually, you will slowly build up an accurate database of equipment and the persons in charge and their location. If you did it in Saleswah, the process is automatic and over time, you can run cross-selling or upselling campaigns.Provide the right level of support – warranty, AMC or paidWhen you log service tickets and log them in the database, you will also start logging additional information like serial numbers, warranty expiry date, etc. This will help you estimate service requirements going forward and provide the right level of support as per requirements to the customer.If you provide sales and provide support to other businesses, you can group these installations within the companies you support. And tag both the sites and contacts accordingly.Manage spares part inventory and track usageOne massive advantage of using a service CRM like Saleswah is that you can create a spare parts list and tag each part with one or multiple pieces of equipment. Then, while repairing, you can also track the usage and send quotations and invoices for the parts used in the repair.Saleswah keeps a track

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And store his owned equipment details in one place.What do you need to do to get onboard Simply C2?To summarize, if you are a manufacturer and need to provide after sales service of any machinery- for consumer or industrial use- then here’s how you can set up a way to log complaints at negligible cost.Ask to be listed as a service provider on Simply C2. Click hereOnce your listing is confirmed, simply let your customers know this new way of logging complaints for you. We provide a tool-kit for your customers to get started using it.How do you configure Saleswah CRM?Along with your listing on Simply C2, you will get an account in Saleswah CRM with admin access.It will be partly pre-configured. Follow the basic configuration steps in the wizard for the rest. WhatsApp or email us in case you need help.Image by Ingbert Merz from PixabayIt costs you time, money and material to run customer service. Spare parts usage is among the first things you need to track.Spare parts are expensive – tracking wrong use or misuse can save you money. Read more on how to save money using intelligent spares parts managementYou need to ensure:The right spare parts are used for the right equipmentThe right amount of consumables are usedSpare parts availability with the engineersStock audit complianceSpare parts management helps select right parts for the right equipmentIn case of spare parts usage, we do not want the decision to be left to the technician on the spot.As with. Hello Saleswah CRM plus and goodbye Saleswah Lite CRM on the Playstore

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Usage statsSpares usage is one of the key functions of a service operation that needs tracking.Right spares availability at the right time leads to effective repairs, faster call closures, and customer delight. Spares are also a large part of expenses of the service operations and thus, Saleswah CRM devotes a lot of effort to ensureInventory management of spare partsEasy indenting and approval of parts.Easy tagging spares with equipment so that technicians find it easy to use the right parts to repair the right equipmentTrack usage of parts while repairing and make it easy to tally inventory.All updates come thru the app.Whenever your technician and the customer need to communicate, they can simply message each other -the technician using Saleswah and the customer using the Simply C2 app can still communicate through messaging. This is on top of all system-generated updates that are sent to the customer with the Simply C2 app.Why customers love Simply C2Reduce dependence on the call centreNow customers do not need to wait for a call center agent to come online, nor worry about miscommunication. Logging service calls have never been easier.Maintain all equipment data in one place, systematicallySimply C2 will eventually do away with the need to have paper records of your purchases, the warranty cards, and need to have reminders about when the AMC will be due.Transparent itemized estimate and ease of paymentThe technician in Saleswah creates an itemized repair estimate. The quote goes to the mobile app inbox where it is seen by the customer.He approves and makes payment from the app itself using a secure payment gateway. On the other side, the Saleswah user immediately knows that the payment is realized as the app changes the ticket status, automatically and pushes it into the rep[air workflow.GST invoices generated from the system- no need

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Work with Simply C2. It depends on their perception of the ease of adoption of their target customers.But, many times they are not. We have no choice then to re-build the Simply C2 process around UI/ UX that speaks to their clients.Like we built for Initiative Water, a pioneering company based in Pune, India. Initiative innovates in the space of Multi-port valves, Water ATMs and Dosing Pumps and uses Saleswah CRM to manage their customer service centres across India. Their version of the customer facing app, the Initiative Grahak Setu is custom made for their customers alone.They use the data they log from the customer interactions to tweak and expand their service network.How much time do you have or wish to invest in creating a customer service management solution?Conventional wisdomA Customer Service Management Solution implementation in your company will involve massive efforts over months involving– Requirement gathering with a the help of a consultant/ system integrator– Creating technical specifications for customization– Implementing customized processes, UI for your unique needs.And, we have not mentioned the time taken for internal adoption, people getting used to newer workflows etc.It will cost you time, money and even peace of mind.But it need not be that way.Come to Saleswah CRM customer service management solutionA Saleswah CRM based customer service management solution (service CRM) implementation will take days- and will require no coding, no consultants and will be totally under your control.Most customers get started in one week. If you need help; we are there. And

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Most implementations are free.What will you get?Saleswah CRM customer service management solution software helps you automate your customer service function – in most cases out of the box. No matter if your customers come to your service centres or your service executives go to customer locations- we can cater to your service management scenario.Track warranty or AMC of your sold equipment by serial numberRepair, PM, Installation, Calibration… all sorts of ticket typesUser configurable tickets- total control on data capture from the field.Divide territories by executive -for instant allocation of tickets to the queues.Track technician on mobile appTrack spares usage and inventory at all levelsRepair estimates on the goCollect payments on the appAnd, many more.A contact centre replacement for free!When you set up and configure Saleswah CRM for your customer service, do not forget to set up Simply C2 mobile app. For FREE!Simply C2 is a free to use mobile app on the Android platform for YOUR CUSTOMERS to log complaints which get instantly added to your service ticket list.Saleswah Service CRM is a web and mobile based software that helps solve critical customer service issues.Get your customer service streamlined. … Speak to us today.Inaugural offer!Enable Simply C2 for your customers for an irresistible offer of Rs 8000/- for a year. Follow this link to activate.We have now made Grahak Setu available to customers in the Playstore of 150 plus countries around the world.And, along with that, we have renamed it. Grahak Setu is now called Simply C2.Here’s the link in

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Then link all transactions and profile information to your mobile number.Like Digilocker services can be used to get authenticated with and get serviced from many Government departments, a customer can use his profile to connect to many service providers.Who is Grahak Setu forThis is meant for those customers who are fed up with call centers.This is meant for customers who will appreciate a single place to keep all their equipment details.This is meant for those, yes, like me, who misplace their warranty cards.And, this is FREE!Features (as your customer sees it)Keep list of equipment, under your care – household or office- in one placeSimply C2 mobile app helps you to safely keep details of your household equipment or those in your office in one place. Details of products of various types from many vendors can be stored.So, next time your equipment needs repair, you can simply locate the equipment in the list inside your app, and send in a service request in a couple of clicks.Track warranty and AMC coverageWhen the customer logs a service ticket with the manufacturing company, it vets the serial number- either remotely or when the technician visits. He decides the warranty coverage and, updates in the system.This process works even better when the service vendor/ product manufacturer is using the Saleswah CRM service management backend as the entire process is online, seamless, and leaves no scope for errors.Ship products to service centers for repairThere are some products which can only be repaired in a service center, like laptops, mobile phones, cars, water ATMs, etc. Simply C2 connected to a provider who is using Saleswah CRM can facilitate shipment to the repair center and track the entire repair flow there as well.Get item wise repair estimateService technicians using Saleswah can inspect the equipment under repair and. Hello Saleswah CRM plus and goodbye Saleswah Lite CRM on the Playstore Hello Saleswah CRM plus and goodbye Saleswah Lite CRM on the Playstore

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Of all spares used and unused and also lets you manage the spares inventory.You can assign managers with approval roles for spares usage.Assign to technicianWhen a ticket is logged in Saleswah, the first thing we need to do is to find a technician who covers that area and assign it to him.The technician will visit and help fix the problem. Of course, if you provide support only in your service centers, then your technician will let the customer know what the correct usage is-on phone or chat. If he is unable to fix the problem on the phone, he can have the customer bring the product over (or ship it) to the service center.Generate repair estimateGet paid online and ticket status changesOnce the technician inspects the equipment, he knowsAlerts and notificationsYour service team gets an alert at every change in status of the ticket- and so does the customer through the mobile app.This ensures no surprise. Everyone knows the correct status and in case of urgency, you can always send a chat message.Receive and ship equipment back to the customer.Once the repair is done, a GST invoice is generated from the system and emailed to the customer – also pushed to the Grahak Setu app for him to download at any time.Benefits of Simply C2 and Saleswah together to youCall centers are expensive- smaller companies can’t affordHaving a call center working for even 12 hours a day is a luxury only really large companies can afford. Simply C2 allows you to provide a 24/7 service call logging facility to your clients at zero cost. Even if you did not use the more advanced functionality of the Saleswah CRM, this single benefit is enough for most people to consider moving to Simply C2.Create installed base for upselling and cross-sellingWhen you use

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Make any sense of this. Add to that – many of the important and required fields are empty.Fill a form online and onsite: the ONLY way to digitize customer service recordsThe only way to accurately record customer service experience is to digitize customer service records on the spot. So, we are talking mobile apps with structured forms asking to be filled.And, remember these forms will be different for diferent products – sometimes even within the same product class. Take elevators (lifts): so many varieties of them, shapes and sizes.So, here’s what we did. Download the Saleswah CRM app at the Google playstore to see for yourself. If you need a demo or demo account creds, contact us.">We enabled YOU to create your own forms for ALL categories of productsWe now allow the customer to create forms for all categories and all types of tickets- after all, a repair ticket requires very different information to be captured than a scheduled maintenance ticket.We allow you to define virtually any number of variations. Not just that.Depending on the equipment for which the service ticket is created, we push the exact type of repair ticket to the mobile phone of the technician.See below:The first 2 screens are for repair of batteries whereas the 3rd one is for a Generator set.Same technician- obviously different tickets.Similarly, you could create- without any need for programming, any number of forms catering to any need to digitize customer service records- on site.Check out Saleswah CRM with a free trial.. Hello Saleswah CRM plus and goodbye Saleswah Lite CRM on the Playstore Hello Saleswah CRM plus and goodbye Saleswah Lite CRM on the Playstore

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Those who do not know, Simply C2, earlier called Grahak Setu, is an app for customers to log complaints directly with manufacturers.Our CRM users are sophisticated business users. Designing for them did not prepare us for designing for “unsophisticated”- yes, the quotes are deliberate- users.Here are a few of our app design learnings.Simple is beautifulMake it simple to do his primary taskThe number one on the app design learnings list.Simple is minimal. Minimal is what you need.Our target users are busy. They do not have the luxury of waiting to figure it out. Also, they come to the app to do one simple thing.Make that task stare at them.B2B is hard to design forThe same app can be used by multiple users at different levels. While the boss may want aggregation and reports, the traveling salesman/ service technician may just want to see tasks for the day.What we worry about every day. Saleswah CRM tests our ingenuity every day.The solution is not to show the charts to the technicians or even the entire ticket closure workflow to the managing director sitting in the office. We must be able to present relevant and role-specific views and workflows to the users.Doing that in the same mobile app, in the same UI and ensuring great UX is hard. Very hard.Core set of target users with core set of functionalityEvery app has a target persona. How you choose to define the target persona while designing the app and the workflows, will influence the usage