Feniex 4200 programming

Feniex Reviews 103 •4.1Companies on Trustpilot can’t offer incentives or pay to hide any reviews.See what reviewers are sayingOur request has been dealt with in a timely manner, and even after having issues paying (issue was from our bank) still always got a fast answer.Everything was taken care of much more efficiently than expected!Great product, dismal customer service. I ordered four Q Surface Mount LEDs on December 6 to be shipped FedEx Ground (delivery in 1-5 business days). I expected a delay due to the Christmas shipping rush, but I did not expect to wait 24 days. Just to be clear, FedEx was the reason for the delay, Feniex shipped on Dec 9. I reached out to Feniex support to see if they could help and was disappointed in their response, they essentially wiped their hands of the issue once the order left their loading dock. I was told that I had to contact FedEx to determine the status and to file a claim. I could see the status of the shipment via the tracking number, and FedEx told me that the shipper (Feniex) had to make the claim. I contacted Feniex once again and gave them this information, and requested a refund of the shipping charge. This request was ignored. I requested that the issue be elevated to a Supervisor, which was also ignored. The order was eventually delivered and I’m sure that I’ll be satisfied with the hardware itself, but poor customer support for a product this expensive does not sit well with me. If I wanted to be blown off I would have shopped Chinese. I hope that I never have a problem where I need support. Lighting quality and product availability is great. Anas has been supportive of us since day 1!Company detailsLighting ManufacturerWritten by the companyFeniex Industries provides American-made vehicle warning devices for first responders worldwide and continues to be the fastest-growing business in the vehicle warning market with over 100+ employees and 1,000+ dealers and distributors in over 30 countries. Contact info6320 E Stassney Lane Building 1, 78744, Austin, United [email protected] service orientatedOur request has been dealt with in a timely manner, and even after having issues paying (issue was from our bank) still always got a fast answer.Date of experience: January 08, 2025Poor Customer ServiceGreat product, dismal customer service. I ordered four Q Surface Mount LEDs on December 6 to be shipped FedEx Ground (delivery in 1-5 business days). I expected a delay due to the Christmas shipping rush, but I did not expect to wait 24 days. Just to be clear, FedEx was the reason for the delay, Feniex shipped on Dec 9. I reached out to Feniex support to see if they could help and was disappointed in their response, they essentially wiped their hands of the issue once the order left their loading dock. I was told that I had to contact FedEx to determine the status and to file a claim. I could see the status of the shipment

This time. My customer and myself are really disappointed. I have used Feniex lights for almost 10 years now. I even convinced my Fire Department to install all Feniex lights and sirens on our new quick response vehicle. When majority of the guys and gals on my department use another name brand. I need to know what can be done to get this fixed ASAP so I can get this truck put back together. Date of experience: March 04, 2024Great productsGreat products, knowledgeable staff and best of all, based in Texas!Date of experience: March 08, 2024Your website makes purchase difficult. We first tried your products last year. We were pleased with the product and decided to buy more this year. Purchasing your products online is frustrating. I spent an hour trying to buy two spotlights on Saturday 3/2/24. I was unable to put in a different shipping address than the billing address. I tried getting an answer from the chat bot. it was not answered. I was so aggravated that I was moving on to another manufacturer. I decided to try calling help line. If it wasn't for the customer support person going above and beyond to help me, I would have never used your company again. Her name is Desiree.We like your product, but to purchase your product on the website is a nightmare. It makes me reluctant to buy from you again. Date of experience: March 01, 2024These products are great definitely recommend These products are great I would recommend them and the support I have gotten from them is amazing they answered every question I had about putting lights on my truckDate of experience: February 26, 2024The Trustpilot ExperienceAnyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.Verification can help ensure real people are writing the reviews you read on Trustpilot.Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.Take a closer look

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