Splashtop

List.Splashtop is a robust remote access solution known for its high security, ease of use and superior performance. It provides advanced encryption, two-factor authentication, device authentication, and comprehensive compliance with industry standards such as ISO/IEC 27001 and SOC 2. Splashtop is designed to support a wide range of devices and operating systems, ensuring seamless access and management across various environments.Splashtop stands out as a top choice for organizations looking to secure their remote access capabilities.How Splashtop Enhances Remote Desktop SecuritySplashtop is designed with robust security features. It addresses the common vulnerabilities of RDP by incorporating advanced security protocols, ensuring data integrity, and protecting user privacy. Below, we explore the key differences between Splashtop and traditional RDP, as well as the benefits of using Splashtop for secure remote desktop access.Key Differences Between Splashtop and Traditional RDPAdvanced Encryption Splashtop uses 256-bit AES encryption and TLS (including TLS 1.2) to secure all remote sessions.Multi-Factor Authentication (MFA) Splashtop requires multi-factor authentication, adding an extra layer of security by ensuring that only authorized users can access remote systems.Device Authentication Splashtop mandates device authentication before accessing remote desktops.Compliance with Industry Standards Splashtop complies with various industry standards such as ISO/IEC 27001, SOC 2, GDPR, and CCPA. It also supports HIPAA, PCI, and FERPA needs, ensuring that it meets stringent security and privacy requirements.User-Friendly Setup and Management Unlike traditional RDP, which often requires complex configurations and constant maintenance, Splashtop offers an easy setup process and centralized management tools.4 Benefits of Using Splashtop for Secure Remote Desktop AccessEnhanced Data Protection: With 256-bit AES encryption and TLS, Splashtop ensures that all data transmitted during remote sessions is secure and cannot be intercepted by malicious actors. This level of encryption is critical for protecting sensitive information.Reduced Risk of Unauthorized Access: Splashtop significantly reduces the risk of unauthorized access, ensuring that

Only verified users and devices can initiate remote sessions.Comprehensive Compliance: Splashtop's adherence to industry standards and regulations is particularly important for organizations that must comply with specific regulatory requirements.Simplified Management and Scalability: Splashtop's user-friendly interface and centralized management tools make it easy to deploy, manage, and scale remote access solutions across an organization. This reduces the complexity and administrative burden typically associated with maintaining secure remote access systems.Splashtop enhances remote desktop security by addressing the vulnerabilities inherent in traditional RDP setups. By leveraging Splashtop, organizations can ensure their remote access capabilities are robust, reliable, and secure.Step-by-Step Guide to Secure Remote Access with SplashtopDownload and Install Splashtop: Visit the Splashtop website and download the Splashtop Business app for your operating system. Follow the installation instructions to set up the app on your device.Create a Splashtop Account: Sign up for a Splashtop account if you don’t have one. Use a strong password and enable multi-factor authentication for added security.Register Your Devices: Log in to the Splashtop app and register the devices you want to access remotely. Ensure device authentication is enabled to prevent unauthorized access.Configure Security Settings: Access the security settings in the Splashtop app. Enable features such as two-factor authentication, session idle timeout, and screen auto-lock to enhance security.Regularly Update Software: Keep the Splashtop app and your operating systems up to date with the latest security patches and updates to protect against vulnerabilities.By following these steps, you can securely access your remote devices using Splashtop, ensuring robust protection and efficient remote management.Start Your Free Trial of Splashtop TodayExperience the benefits of secure, high-performance remote access with Splashtop by starting your free trial today. Splashtop offers a seamless and secure solution for remote desktop needs, designed to meet the highest standards of data protection and user experience.ConclusionAs organizations increasingly rely on remote

If you are using Freshservice to support customers or colleagues, it is now possible to remotely access the end user's computer to troubleshoot an issue easily, closely and efficiently, by launching the connection from the support ticket itself. Splashtop On-Prem, a top notch remote desktop solution with in-house deployment capability, is currently available to seamlessly integrate with your Freshservice account.This article will guide you through the setup of the integration and how to use Splashtop to support your Freshservice end users.Set Up Splashtop On-Prem - Freshservice IntegrationThe setup of Splashtop On-Prem - Freshservice Integration is a one-time effort to connect the two systems using an API key. You'll need an administrator account for both Splashtop On-Prem and Freshservice to carry out the task.1. Generate API key from Splashtop GatewayOnly a team owner is able to generate API keys from Splashtop Gateway.Log in to Splashtop Gateway using team owner account, and browse to Settings > Team Settings > Attended access > Third Party Integration.Click on the button Setup API Key.In the pop-up window, check the checkbox at the beginning of the Freshservice row. This would generate an API key in the Key field.The API key can be replaced with a new one by clicking on Get New Key button. The previous key will then be nullified.2. Install Splasthop SOS On-Prem app in Freshservice MarketplaceOpen Freshworks Marketplace from: the search box, enter "Splashtop", and choose "Splashtop SOS On-Prem" app for FRESHSERVICE.Click Install button and enter your company's Freshservice page to proceed.3. Apply API keyPlaceholder %%LINK%% contains the information of Splashtop Gateway address and the SOS download link.When the integration is commissioned successfully, a Freshservice technician (Agent) should be able to see the Splashtop SOS On-Prem app inside the APPS window on the right of a ticket.A Standard Flow of Using Splashtop On-Prem with FreshserviceSplashtop On-Prem facilitates Frehservice technicians (or agent) to reach out to the computer of an end user (or requester) so that problem troubleshooting can be much more efficient. To walk through the support cycle with Splashtop On-Prem inside Freshservice platform, the technician should have Splashtop On-Prem client app installed in his computer.To learn how to install Splashtop On-Prem client, please refer to the article below: be reminded that only Windows and Mac clients are supported right now.The end user does not need install anything in his computer.1. End user (Requester) submits a ticket from Freshservice portal2. Technician (Agent) opens the ticket. On the Splashtop On-Prem SOS app, click on the link “Create an SOS download link”.The app window will change to as below:3. Technician clicks “Insert download link into ticket comment”. A URL link with SOS code is inserted into a reply of the ticket, which the technician can

Splashtop Remote Control from Within FreshdeskAre you an IT help desk / service desk professional using Freshdesk to support your customers? If so, you can work more efficiently, resolve tickets quicker, and increase customer satisfaction by integrating Freshdesk with Splashtop!With the Splashtop + Freshdesk integration, you can provide instant remote support to your clients from within Freshdesk by using the Splashtop On-Demand Support (SOS) service.With the integration, you can launch a remote desktop connection to your users’ computers to provide support directly from a Freshdesk ticket, with just a few clicks! Your users do not need to have any software pre-installed to be supported.While in a remote access session, you’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted. When the remote connection is closed, session information is automatically logged into the ticket.Get the free Splashtop App in the Freshworks Marketplace and get Splashtop SOS with the PSA & Ticketing Add-On from Splashtop. Start your SOS free trial today and try the integration yourself!Splashtop SOS with FreshdeskSplashtop – Freshdesk Integration DemoResourcesSupport Article: Setting up and using Splashtop SOS in FreshdeskSplashtop Integration App in the Freshdesk MarketplaceAdditional SolutionsGet Splashtop Remote Support for unattended remote access to your managed computers (even without an end user present). Free trials available.Splashtop Remote Access SolutionsSplashtop Business AccessRemote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »Splashtop Remote SupportDesigned for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »Buy NowFrom $40/month for 25 computersSplashtop SOSDesigned for helpdesk, and

Splashtop is the easiest and fastest way to access your Windows-based PC or Mac remotely from Windows 8August 2, 2012 — San Jose, CA — Splashtop Inc., the worldwide leader in cross-device computing, today announced that Splashtop Remote Desktop for Windows 8 is now available in the Windows Store. As a consumer preview version, Splashtop Remote Desktop’s user interface is optimized for Windows 8 native gestures, including an easy to use, drag-and-drop computer favorites list and the ability to swipe to reveal hidden menus.Now Windows 8 users can enjoy Splashtop Remote Desktop, along with more than seven million Splashtop users of mobile devices, from tablets to smartphones, who access their Windows-based PCs and Macs to remotely run applications, view and edit files, watch HD movies and play graphic-intensive games at up to 30 frames per second.“With Splashtop Remote Desktop for Windows 8, we are continuing to deliver on our promise to be the industry leader in cross-device computing,” said Mark Lee, Splashtop CEO and co-founder. “Splashtop is excited to work with Microsoft to offer their users the best remote desktop experience for personal productivity and business applications.”“Splashtop is a great example of reimagining an existing application as a Metro style app,” said John Richards, senior director, Windows Partners and Developers at Microsoft Corp. “It takes advantage of new features in Windows 8 and delivers an experience that works across Windows 8 devices of any form factor.”Splashtop Remote Desktop for Windows 8 provides PC or Mac remote access support with full audio and video over Wi-Fi and 3G/4G networks. In this version, accessing computers over the Internet requires using a static IP address.Then install the free Splashtop Streamer on a PC or Mac that runs Windows 7, Vista, and XP (including Home Premium) or Windows 8 Release Preview, as well as