Download Zoho Desk Email API

Author: b | 2025-04-23

What is the rate limit for Desk API, if it has been formalized now? Zoho Desk API - Rate Limits? Zoho Desk API - Rate Limits? A number of posts on this forum state that the Desk API has no rate limits. Zoho CRM for Email ( Microsoft add on app) . What is the rate limit for Desk API, if it has been formalized now? Zoho Desk API - Rate Limits? Zoho CRM for Email ( Microsoft add on app) .

ViewID and Zoho Desk API

Integrate Zoho Books with Zoho DeskZoho Desk is a help desk software that helps businesses focus on the customer. By integrating Zoho Books with Zoho Desk, you can charge your customers for the tickets that you have handled in Zoho Desk, as well as the time spent on each ticket.Set up the IntegrationPro Tip: You have to be an admin in your Zoho Desk portal to set up the integration.Note: You can integrate only one Zoho Books organization with a Zoho Desk portal at a time.To launch Zoho Desk from Zoho Books:Go to Settings on the top right corner of the page.Select Zoho Apps under Integrations.On the Zoho Apps page, Click Connect next to Zoho Desk. Read about the integration and click Set up Integration.If you already have an active Zoho Desk portal, you will be directed to it. Otherwise, you’ll be prompted to create a new one.Insight: This integration has to be set up from Zoho Desk. Visit their help resource to learn how.Once you’ve set up the integration, you can configure the permissions available for each profile in Zoho Desk.Your contacts in Zoho Desk can be mapped to your customers in Zoho Books based on their email address. To do this, select a contact or a ticket in Zoho Desk, and click the Zoho Books icon. If you have a customer in Zoho Books with the same email ID, it will be listed here and you can map them. If not, you can create a new contact here,

ViewID and Zoho Desk API - Zoho Corporation

Multiple social media accounts like Facebook, Twitter, or Instagram for marketing purposes and create awareness. All these accounts can be put together under a single unit called a brand.Build extensionsSoftware add-ons that combine Zoho Desk's functionalities with third-party tools to make your work easier and more effective.Bulk actions logThe bulk actions log gives you detailed information about the various bulk operations executed in your Zoho Desk account. You can view actions that are in-progress, queued, and completed. The log also shows the execution time, action type, who executed it, view name, department name, and status.Business hoursWorking hours of an organization. These can be specific hours or custom hours (hours that change based on the day).CCallsA list view that captures details of every inbound and outbound call.ChannelA platform customers can use to connect with the support team, such as email, Twitter, Facebook, chat, or forums.Choice blocksThis type of block allows your user to choose one or many options from the displayed list.Classic ViewA summary of important information about a ticket.Clone TicketMaking a copy of an existing ticket to address multiple issues mentioned in a single ticket. Clone tickets can be forwarded to multiple departments at the same time before providing a resolution.ClosedWhen a ticket is resolved, it is closed.CNAME (Canonical name)A type of Domain Name System (DNS) database record that indicates a domain name is an alias of the actual domain. While domain mapping CNAME is created for the Zoho Desk domain, which is important when multiple services are run from single IP address.Common User baseOrganizations that have multi-brand help centers can allow customers to access multiple help centers using a common email address and password.Community categoriesA category is created for each of your departments in Zoho Desk. You can directly manage your customers' questions, connect with them, or share information in the online community through this category.Community dashboardA dashboard that displays metrics for all types of topics in the community, as well as statistics for individual topic types, such as Questions, Problems, Ideas, and Announcements.Community landing pageA landing page for visitors that displays your choice of topics. It can include all topics (Discussions, Announcements, Ideas, etc.) or only recent topics.Community moderationThe option to approve or reject customers' posts. Any Desk user can be given moderation privileges.Community preferencesYou can select a topic to be displayed in the community under different topic types, like Discussion, Announcement, Ideas, and Problems.Community statsA section that displays the total number of categories created, the number of topics added, the number of announcements made, the number of comments left, and the number of unique user participants for the selected period.Compact ViewDisplays more tickets than Classic view.Company logoThe logo displayed in an organization's Desk account.Completed Blueprint recordsA chart that displays an overview of the total number of records that have completed the Blueprint process.Concurrent API usage limitMaximum number of API calls (per client or organization) that can be simultaneously active at a given point in time.ConnectionsConnections enable you to integrate Zoho Desk with other cloud-based, third-party services to

Forwarding Email into Zoho Desk

A variety of productivity tools, including saved replies and basic automations, helping you to manage your emails more efficiently.However, not all tools may suit everyone, and you might be searching for the best Hiver alternatives. In this case, you should look for shared inbox tools that offer similar features and benefits but may better meet your specific needs.Email management software is continually evolving, with numerous alternatives available that provide similar features to Hiver. Some of these tools may even offer additional features or benefits that Hiver doesn't. So, while Hiver is a robust tool, it's always a good idea to explore other options to find the one that best fits your requirements.Zoho DeskWhile Hiver offers a host of features, you might find Zoho Desk, another top-rated shared inbox tool, more suitable for your team's unique needs. As one of the best Outlook shared mailbox alternatives, Zoho Desk provides robust email collaboration features that can streamline your workflows and enhance productivity.Zoho Desk offers a shared inbox that promotes team collaboration, a unique feature that allows you to build a knowledge base, and live support capabilities for managing collaborative emails efficiently. These features can significantly enhance your team's ability to handle customer queries and issues.The tool also comes equipped with automation features and satisfaction surveys, which can streamline your customer support processes and ensure high customer satisfaction levels. Moreover, Zoho Desk's seamless integration with other Zoho products can further enhance your business operations.One of the crucial aspects that might sway your decision towards Zoho Desk is its cost-effectiveness. With plans starting at just $14 per agent per month, it's a suitable choice for small to medium-sized teams. Plus, you can access a free plan to explore Zoho Desk's basic features before deciding on a commitment.FreshdeskNext on our list of Outlook shared mailbox alternatives is Freshdesk, a versatile Shared Inbox Software that not only offers a shared inbox for managing email, but also integrates your Facebook and Twitter conversations. This feature is particularly useful for companies that want to stay on top of their social media interactions as well as their email correspondence.In addition to being a robust tool for email collaboration, Freshdesk also includes a knowledge base builder. This allows you to store important information and access it easily, which can be a real time-saver when dealing with frequent customer queries. And, if you need to speak to a customer directly, Freshdesk. What is the rate limit for Desk API, if it has been formalized now? Zoho Desk API - Rate Limits? Zoho Desk API - Rate Limits? A number of posts on this forum state that the Desk API has no rate limits. Zoho CRM for Email ( Microsoft add on app) .

Release of Zoho Desk REST APIs - Zoho Corporation

Zoho Inventory - Zoho Desk IntegrationZoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk.Set up the IntegrationPrerequisite: You have to be an admin in your Zoho Desk portal to set up the integration.Note: You can integrate only one Zoho Inventory organization with a Zoho Desk portal at a time.To launch Zoho Desk from Zoho Inventory:Go to Settings > Integrations > Zoho Apps.Click Connect next to Zoho Desk.Read about the integration and click Set up Integration.If you already have an active Zoho Desk portal, you will be redirected to it. Otherwise, you will be prompted to create a new one.Note: This integration has to be set up from Zoho Desk. Visit their help resource to learn how.Once you have set up the integration, you can configure the permissions available for each profile in Zoho Desk.Map ContactsYour contacts in Zoho Desk can be mapped to your customers in Zoho Inventory based on their email address. To do this, select a contact or a ticket in Zoho Desk, and click the Zoho Inventory icon. If you have a customer in Zoho Inventory with the same email ID, it will be listed here and you can map them. If not, you can create a new contact here, and they will be added as a customer in Zoho Inventory. Pro Tip: You can delink a contact by clicking Delink contact option which is available when you hover over that particular contact in Zoho Desk.Create InvoicesPrerequisite: To create transactions for a contact in Zoho Desk, you have to map the contact to a corresponding customer in Zoho Inventory.You can create an invoice for a ticket in Zoho Desk, as well as charge customers for the time logged for a ticket.To do this:Select a ticket in Zoho Desk, and click the Zoho Inventory icon. In the Zoho Inventory Contact Information tab, click Create Invoice. Enter the details required.Click Save.Insight: For time entries, you can create an invoice only

Connecting to Zoho Desk API with PostMan - Zoho Corporation

AAccessibility controlSet of preference that allow users with different abilities to optimize their desk interface in terms of appearance and usability for better performance.Account nameIf a user or a contact belongs to an organization dealing with your business, their tickets will be grouped within an account created under their organization's name.AccountsOrganization to which a contact or customer belongs.Action blocksThis type of block helps perform a comprehensive scope of actions that occur in the back-end which is capable of altering the path of a conversation (course of a conversation)Active agentsAgents who have accepted the invitation email and are active Zoho Desk users.Activities moduleModule where an agent can create and keep track of all tasks, calls, and events.Adherence vs. Violated InstancesA doughnut chart that displays the percentage of SLA violations vs. adherence instances.Adherence vs. Violated TicketsA doughnut chart that presents the percentage of tickets that have violated the selected SLA.The number of tickets that have followed the SLA and the number of tickets that have violated the SLA are also available.Advanced AnalyticsAdvanced analytics, powered by Zoho Analytics allows administrators and managers to filter data to track key metrics, such as Time to First Reply, closed tickets trend, escalations, and much more.Advanced Web FormsA customizable web form that can be hosted in the organization's website to gather contextual information related to a ticket through custom fields.Agent CollisionA feature that helps prevent more than one agent from simultaneously working on a ticket.Agent Metrics (based on conversation)Data that serves as an indicator of an agent's performance, based on the following metrics: number of conversations attended (incoming and reopened) by the agent, average time taken to respond, average time taken to pick a conversation, and average time taken to send the first response.Agent QueueA consolidated view of each agent's tickets. The tickets can be viewed in various work modes.AgentsZoho Desk users who are directly responsible for addressing customer tickets.All agentsComplete list of agents present in your Zoho Desk account. It includes active, deactivated, and not confirmed agents.All usersA total of both registered and anonymous users who have viewed your help articles.Anonymous contactsA contact whose account has been deactivated or deleted is marked as an "anonymous contact." Their existing data will not be displayed once they are anonymous.Anonymous userUsers who aren't signed into a Desk account, can submit tickets, view posts in the User Community, and chat with a customer support agent. They cannot view the tickets they've submitted or actively participate in the User Community.APIA set of programming protocols or tools used to integrate Zoho Desk with other Zoho applications and third-party tools.API usage limitThe default number of API calls that an organization can make based on their Zoho Desk subscription.Article effectivenessThe effectiveness of an article as determined by user interactions. An article's effective is determined by weighing the amount of views it attracts against the number of likes or dislikes it receives.Article InsightA complete overview of an article. It shows the number of likes, dislikes, feedback comments, the total number of views since the article

Zoho Desk API - Rate Limits? - Zoho Corporation

From your web-based help desk system. Built-in reports and real-time dashboards help you monitor the team's performance, keep an eye on ticket traffic, and identify bottlenecks. With Zoho Desk, you can create customized reports with the desired metrics and have them sent to your email directly from your help desk.Zoho Desk, the industry's favorite web-based help desk, also has Mobile-ready help deskWhen you kick-start customer service requests using a web-based ticketing system, you can stay on top of things without being tied to your desk. Using the Zoho Desk mobile app, you can get instant ticket updates, view customer information, and respond promptly. Flexibility When you use different apps for various business operations, you need your SaaS-based customer support software to work well with other tools. Zoho Desk solution offers plenty of integrations and add-ons, so your job gets easier, and your data is less fragmented. ExtensibilityAn efficient web-based ticketing system should extend its abilities to suit your business. Zoho Desk offers a range of customization capabilities, from custom functions to APIs, to help you increase your help desk capacity. ScalabilityYou can start with free web-based help desk software and scale up as you expand. Zoho Desk has a free plan to support freelancers and small businesses, and the popularly priced editions are made to fit right into your budget. Zoho Desk offers a free trial of 15 days on any plan. CommunityThe Community feature is a public forum facilitated by your web help desk software, where your support team can drive customer engagement. SecurityData security, yours and your customers, takes top priority. A good help desk tool must be GDPR compliant, and meet industry standards of ISO 27001 and SOC 2 Type II—this gives customers more control over how their data is used.Bring support costs down with web-based help

Zoho Desk API - Send Reply to CUSTOMERPORTAL - Zoho

And they will be added as a customer in Zoho Books. Pro Tip: You can delink a contact by clicking Delink contact option which is available when you hover over that particular contact in Zoho Desk.Create Invoices and QuotesPrerequisite: To create transactions for a contact in Zoho Desk, you have to map the contact to a corresponding customer in Zoho Books.You can create an invoice or quote for a ticket in Zoho Desk, as well as charge customers for the time logged for a ticket.To do this:Select a ticket in Zoho Desk, and click the Zoho Books icon. In the Zoho Books Contact Information tab, click Create Quote or Create Invoice to create the corresponding transactions. Enter the details required.Click Save.Insight: For time entries, you can create a quote or invoice only if the time entry is billable.You can also view a contact’s invoices or quotes created in Zoho Books under the Invoices/Quotes for this ticket option in a ticket in Zoho Desk.An invoice/quote in Zoho Desk can be cloned, edited, voided, or marked as sent. You can also email them to your customer.Disable/Delete the IntegrationYou can disable or delete the Zoho Books integration from Zoho Desk. Visit their help resource to learn how.Once you’ve disabled the integration, your contacts and transactions will remain mapped between Zoho Books and Zoho Desk, even when you choose to re-enable the integration. Whereas, when you delete the integration, this mapping will be deleted permanently. Was this document helpful? Yes No Let us know. What is the rate limit for Desk API, if it has been formalized now? Zoho Desk API - Rate Limits? Zoho Desk API - Rate Limits? A number of posts on this forum state that the Desk API has no rate limits. Zoho CRM for Email ( Microsoft add on app) .

Error with Zoho Desk Search API - Zoho Corporation

Domain before it's used in Zoho Desk. This can be done either by the CNAME [Canonical Name] method or through HTML.ViewsTicket records and details, sorted by different criteria to help you identify priorities and perfect your customer-centric approach.WWebhooksA way that apps can send automated messages or information to other apps. They facilitate communication with third-party applications by sending instant web notifications every time an event occurs in Zoho Desk.Workflow alertsAutomated email notifications that are triggered when specific conditions are satisfied.Workflow RulesA set of actions, such as task assignment or field updates, that are executed when certain conditions are satisfied by a record.ZZiaYour virtual Zoho Desk assistant. Zia helps with decision-making, predicting deviations, analyzing customer sentiment, and grouping tickets effectively. It can also act as an agent when required.Zia AnomalyZia's ability to predict trends in ticket responses sent by agents on incoming and outgoing tickets.ZSC KeyThe Zoho service communication key used to transfer data from other Zoho services to Zoho Desk.ZwitchThe process of transferring data from one system or service to Zoho Desk.

Zoho Desk API Documentation - Postman

Common support needs. This can help small businesses and startups offer as much support as possible without overloading their customer service staff.A 30-day free trial is available, and paid plans start from $9/agent/month, billed annually. LEARN MORE ABOUT LIVEAGENT: Zoho Desk is a customer service and support software designed to help businesses manage and track their customer interactions and inquiries. It offers a range of features, including a ticketing system, customer portal, automated rule engine, and integrations with other Zoho and third-party applications. As a customer service chat software, Zoho Desk allows users to embed live chats at various customer touchpoints, whether it's on a website or mobile. Additionally, its multi-channel ticket management system allows businesses to manage customer interactions from various platforms such as email, live chat, telephone, social media, and web forms, all within a single dashboard. By having all customer interactions in one place, small businesses can provide timely and consistent support.Another significant benefit of Zoho Desk is its automation capabilities, particularly in ticket assignment. The software can automatically route customer queries to the appropriate department or agent, reducing the time and effort required to manually assign tasks. This automation ensures that customer issues are addressed promptly and by the right personnel, enhancing the overall efficiency of the support team.Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, and other Zoho apps. LEARN MORE ABOUT ZOHO DESK: Zoho SalesIQ is customer engagement and live chat. What is the rate limit for Desk API, if it has been formalized now? Zoho Desk API - Rate Limits? Zoho Desk API - Rate Limits? A number of posts on this forum state that the Desk API has no rate limits. Zoho CRM for Email ( Microsoft add on app) .

Zoho Desk API Directory - getknit.dev

Desk for an organization. It is used by the organization to access its Desk account.Outbound callsCalls initiated by the support desk to provide solutions to issues faced by a customer.Overdue ticketsTickets that are open, but have not been responded to by agents within their due dates.Overview dashboardA real-time view of tickets, ticket statuses, traffic, average ticket handling time, and happiness ratings.PPage viewsThe number of views attracted by an article.Picklist fieldA field that contains multiple values. Users can select one of the options from the list.Portal nameThe company name used to sign up for the Desk account. For example, desk.zoho.com/support//Primary ContactThe first signed-in user who sets up the Zoho Desk account. Also known as the Super Administrator, this user is the single point of contact for all Zoho Desk communications related to transactions, billings, and more.Priority ModeLabel used to define urgency of a ticket or a task. Tickets can be prioritized as high, medium, or low, while tasks can be prioritized as low, lowest, high, highest, and normal.Private accessA module access setting that allows only the record owner and their superior to read and edit the record.Private commentWhile replying to a ticket, agents can post a private comment that will allow only other agents and team members to access. It can be useful in case of internal collaboration.Private MessagesPrivate or direct messages sent by users who don't want to post their questions publicly.ProductsItems that are sold or serviced by the company.ProfilesSet of permissions determining the actions a user can perform in their Zoho Desk account. A user can be given a profile based on their role (For example, a support manager can be given an Admin profile).Public commentWhile replying to a ticket, agents can post a public comment that will be viewed by the customers who raised the ticket and to all the secondary contacts mentioned in the ticket. Default comment type for tickets can also be set as public based on org's requirement.Public Read OnlyA module access setting that allows the record owner and their superiors to read or write on records. Others can only read the record.Public Read/Write/DeleteA module access setting that allows everyone in the organization to perform any action on a record, such as View, Edit, and Delete.QQuestion blocksBy using a question block, you can ask the user a question and receive the answer.RRadar AppA mobile app that gives a quick overview on important stats like Live Traffic, Channel Traffic, and Happiness Ratings. It sends a trigger to agents and managers whenever there is a deviation from the predefined metrics.Read receiptsIndicates whether the recipients have read the email. It confirms the status of a response by indicating if the email was received, read by the recipients, when the recipients read the email, and so on.RebrandingAn option that allows Admins to personalize their Desk accounts to reflect the organization's branding.Recycle binLocation where deleted files are stored. These files can be restored within a stipulated time period.Registered userUsers signed into a Zoho Desk account who have an email address